Work continues on improving utility billing, infrastructure and ACL traffic

Work continues on improving utility billing, infrastructure and ACL traffic

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City staff has been hard at work over the past month on a number of initiatives and updates to key services for residents. First, we are pleased to officially welcome a new team member to the city. Sharon Davis officially came on board in March as our utility billing manager. With this new hire, the city has begun the process of transitioning our utility billing from the third-party provider to performing this service in-house.

This shift will create new efficiencies while improving and ensuring the accuracy of billing for customers. Sharon comes to us from the city of Round Rock, where she led and oversaw the utility billing function for the city’s retail and wholesale accounts. While there, she was responsible for the billing of over 36,000 customers. In this short time, we have already benefited from her experience and skill set, as Sharon has already made significant progress in this transition.

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